Location: Gaborone

Deadline: December 06, 2022

Access Bank Botswana is looking for successful candidates with responsibility for the management of customer calls, outbound calls, and accurate, timely reporting and MI to apply for the position of Contact care agent (6).

Key Responsibilities
Develop and implement initiatives for maintaining strong relationships Manage incoming customer calls from customers relating to problems and inquiries on all services offered by the bank.
Engage with internal stakeholders to follow up on escalated queries.
Perform regular checks on systems and work closely with O & M to ensure 100% adherence to policies, procedures, and manuals.
Coordinate training for the Customer Care team on all systems, new products, and services.
Manage adherence to customer authentication processes.
Escalate fraudulent activities or suspected fraud for further investigation.
Build professional working relationships with all stakeholders, displaying excellent abilities to communicate at all levels.

Key requirements for this role

Excellent Oral & Written communication skills.
Proficiency with the Microsoft Suite of Products.
Credit/Sales skills.
Excellent financial analysis/interpretation skills.
Problem-solving capabilities.
Customer Service Orientation.
Additional Advantageous Requirements
A recognized professional certification will be an added advantage

Access Bank (Plc) Botswana provides a competitive package and will offer the successful candidate a salary commensurate with the person’s qualifications and experience.

If you believe you are the right candidate for this position, please send your application, cover letter, detailed curriculum vitae, certified copies of academic certificates, Omang, and contacts of three referees to [email protected]

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